Your Privacy Matters.

Effective Date: August 9, 2026

At Cogna, we’re building a simpler way for teams to build, deploy, and scale AI applications. Providing these services requires us to collect certain information about our users, organizations, and how they interact with our platform. We treat that information with care and are committed to maintaining transparency around how it is collected, used, and protected.

This Privacy Policy explains how Cogna collects, uses, shares, and protects your information when you use our website, platform, and services.

1. The Information We Collect

To provide a reliable and seamless experience—from creating your account to deploying AI workflows—we may collect the following types of information:

Account & Contact Information:
When you create an account, request a demo, contact us, or subscribe to our services, we may collect your name, email address, company name, job title, and other contact details.

Workspace & Configuration Data:
When you use Cogna, we may collect information related to your workspace, AI workflows, integrations, configurations, and other settings required to provide and operate the platform.

Usage & Technical Data:
We automatically collect information about how you interact with Cogna, including browser type, device information, IP address, operating system, pages viewed, feature usage, timestamps, and other diagnostic information.

Transaction Information:
If you purchase a subscription or other services, we may collect billing information, subscription details, payment status, and transaction history. Payment processing is handled by secure third-party payment processors; Cogna does not store full payment card numbers.

Communications:
When you contact our support team, submit a form, or communicate with us, we may retain the information contained in those communications to provide support and improve our services.

2. How We Use Your Information

We use your information to operate, maintain, and improve Cogna and to provide the services you request. Specifically, we may use it to:

• Create and manage your account and workspace.

• Provide, maintain, and improve our AI platform and services.

• Process subscriptions, payments, and account-related transactions.

• Connect and manage integrations you choose to use.

• Monitor platform performance, reliability, and security.

• Respond to questions, support requests, and other communications.

• Send important service updates, product announcements, and account notifications.

• Analyze usage patterns to improve our products and user experience.

• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity.

• Comply with applicable legal and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information to data brokers or advertising networks. We only share information when necessary to operate our services or in the following limited circumstances:

Service Providers:
We may share information with trusted third-party providers that help us operate Cogna, including cloud infrastructure providers, payment processors, analytics services, customer support platforms, and security providers. These providers are authorized to use information only as necessary to provide services to us.

Integrations & Third-Party Services:
When you connect Cogna to an external service, information may be shared with that service according to your configuration and the third party’s privacy practices.

Legal Compliance:
We may disclose information when required by applicable law, regulation, legal process, subpoena, or valid governmental request, or when necessary to protect the rights, safety, and security of Cogna, our users, or others.

Business Transfers:
If Cogna is involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction, subject to applicable privacy protections.

4. Security & Data Retention

Security:
We use reasonable technical and organizational safeguards designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include encryption, access controls, secure infrastructure, monitoring, and other industry-standard security practices.

Retention:
We retain information for as long as reasonably necessary to provide our services, maintain your account, fulfill contractual obligations, resolve disputes, comply with legal requirements, and protect our legitimate business interests. When information is no longer required, we take reasonable steps to securely delete or anonymize it.

5. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information:

Right to Access:
You may request a copy of the personal information we hold about you.

Right to Correction:
You may request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion:
You may request that we delete certain personal information, subject to applicable legal and contractual requirements.

Right to Data Portability:
Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.

Right to Opt Out:
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our communications. You may still receive essential service and account-related messages.

To exercise applicable privacy rights, contact us using the information below.

6. Cookies & Tracking Technologies

Cogna may use cookies and similar technologies to maintain sessions, understand how visitors use our website, remember preferences, analyze performance, and improve our services.

You can manage or disable certain cookies through your browser settings. Some features of the website may not function correctly if certain cookies are disabled.

7. Third-Party Links

Our website or platform may contain links to third-party websites, services, or integrations. Cogna is not responsible for the privacy practices or content of those third parties. We encourage you to review their respective privacy policies before providing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services, business practices, or legal requirements change. When we make material changes, we may update the effective date and provide additional notice where required.

Your continued use of Cogna after an updated policy becomes effective means you acknowledge the revised policy.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Cogna handles your data, you can contact our privacy team:

Email: privacy@cogna.ai
Phone: +1 (555) 000-0000
Mailing Address: Cogna, Privacy Department, Cogna Headquarters

Note: The contact details above are placeholder details for the template and should be replaced with the actual company's information before publication.